Effective Date: April 03, 2026.
WANDO (“we”, “us”, or “our”) operates the website Bewando.com and uses the MotoPress Hotel Booking Plugin to manage accommodation reservations.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or interact with our services. By using our website or submitting a booking request, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
Personal Information you provide directly:
- Contact details: full name, email address, phone number, postal address, and country of residence.
- Booking details: check-in and check-out dates, number of guests (adults and children), special requests or notes.
- Payment information: when you pay a deposit or balance (processed via third-party gateways such as Redsys/PayGold, Stripe, or others). We do not store full credit card details on our servers.
- Identification or additional guest information required for your stay (e.g., ID/passport details if legally required).
- Any other information you voluntarily provide (e.g., via contact forms or customer account).
Information collected automatically:
- Technical data: IP address, browser type and version, device information, operating system, and pages visited.
- Usage data: booking searches, viewed accommodation types, and interaction with the booking calendar.
- Cookies and similar technologies (see our Cookie Policy for details).
Information from third parties: We may receive limited information from payment processors or analytics tools.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and manage your accommodation bookings, including sending confirmation emails and payment requests.
- To communicate with you about your reservation, check-in instructions, or changes to your booking.
- To create and manage your customer account (if you register).
- To provide customer support and respond to inquiries.
- To improve our website, services, and user experience.
- To comply with legal obligations (e.g., tax, accounting, or anti-money laundering requirements).
- For marketing purposes (only with your consent or where permitted by law), such as sending promotional offers about our accommodations.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area or the UK, we process your data based on:
- Performance of a contract (processing your booking).
- Legitimate business interests (operating and improving our services).
- Your consent (for marketing or non-essential cookies).
- Legal obligations.
4. Sharing Your Information
We may share your personal data with:
- Service providers: Payment gateways (e.g., Redsys/Comercia Global Payments, Stripe), hosting providers, email service providers, and analytics tools (e.g., Google Analytics).
- MotoPress / Plugin-related processing: The MotoPress Hotel Booking Plugin processes booking data on our behalf.
- Legal authorities: When required by law, court order, or government request.
- Business transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law (typically 7 years for accounting and booking records). Booking-related data is usually kept for 2 years after your stay.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access, correct, or delete your information.
- Object to or restrict processing.
- Data portability.
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the details below.
7. Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.
8. Cookies and Tracking Technologies
Our website uses cookies to enable bookings, remember your preferences, and analyze traffic. You can manage cookie preferences through your browser settings or our cookie consent banner.
9. International Data Transfers
If you are located outside Spain, your data may be transferred to and processed in Spain. We ensure appropriate safeguards are in place for such transfers.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
WANDO – Email: hello@bewando.com Phone: +34 654 456 6789
